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Kateryna Arkhipova
Policy Specialist, Trust & Safety & AI Data
Kateryna Arkhipova is a Policy Specialist with experience spanning Trust & Safety, legal content, policy standards, AI data operations and project management. Her UK journey began in 2017 with volunteering at Citizens Advice, followed by a customer service role at the Next head office — early experience that gave her a first-hand view of building a professional career from the ground up in a new country.
About Kateryna Arkhipova
She later transitioned into the technology sector, developing her career across global companies including TikTok and Meta. Her experience ranges from front-line content moderation and leading multilingual teams to global policy enforcement, machine-learning data quality and legal policy standards. Today, she works at the intersection of legal requirements, operational policy and AI systems, translating complex frameworks into practical processes for human operations and machine-learning environments. She holds a Master's degree in International Economics and is PRINCE2 certified.
Kateryna's career shows how an entry-level opportunity can become a strategic starting point for long-term professional growth — from Citizens Advice and customer service at Next, into digital platform operations and Trust & Safety, progressing at TikTok from front-line content moderation to leading multilingual teams and managing policy enforcement, and later managing AI Large Language Model development at Meta.
As a mentor, she can help you break into Trust & Safety or policy roles, transition into the technology sector from another industry, navigate the UK job market after starting again, and understand how legal requirements, policy enforcement, human operations and machine-learning systems connect. She is especially suited to anyone building or rebuilding a career in the UK, considering a move into tech, or already working in operations or content moderation and exploring their next step.
"Don't let starting from scratch in a new country or industry discourage you — treat entry-level positions as strategic access points to understand the local market, build credibility, and demonstrate your value from within."
Key expertise
- Trust & Safety & Policy Operations — Practical experience in content moderation, policy enforcement and digital platform operations, including progression from front-line work into broader operational responsibilities.
- Legal Content & Policy Standards — Experience translating complex legal and regulatory requirements into policies and operational processes that can be implemented consistently.
- AI Data & Machine-Learning Quality — Hands-on experience with data quality and annotation workflows supporting machine-learning systems, with a strong focus on accuracy and standards.
- Cross-Cultural Team Leadership — Experience leading multilingual and multicultural teams and working across different functions within global technology environments.
- Project & Operational Management — Combines practical operational experience with structured project-management knowledge supported by PRINCE2 certification.
How Kateryna Arkhipova can help
- Break into Trust & Safety or Policy roles — Understand how these functions operate inside global technology environments and what different career paths can look like.
- Transition into the technology sector — Identify transferable skills from previous roles and approach an industry change more strategically.
- Navigate the UK job market after starting again — Learn from someone who has personally progressed from volunteering and customer service into specialist roles within global tech.
- Understand AI, policy and operations career paths — Gain practical insight into how legal requirements, policy enforcement, human operations, data quality and machine-learning systems connect.
- Plan the next stage of career progression — Explore how operational experience can develop into specialist, policy, project-management or leadership opportunities.
Who should book Kateryna Arkhipova
- You are building or rebuilding your professional career in the UK.
- You want to transition into tech from another industry.
- You are considering Trust & Safety, Policy Operations, Legal Content or AI Data roles.
- You already work in operations or content moderation and want to understand possible next career steps.
- You want practical insight into working within global, multilingual technology environments.
Why Kateryna Arkhipova
- She has made the transition herself — Her UK career started with volunteering and customer service before progressing into specialist roles within global technology companies.
- She understands tech from multiple levels — Her experience spans front-line operations, team leadership, policy enforcement, AI data quality and legal policy standards.
- She connects policy, people and technology — Her professional strength lies in translating complex requirements into practical processes that work across human operations and machine-learning environments.